Frequently asked
Questions and answers
The things people ask us most often. If your answer is not here, write to us.
Orders & shipping
Common questions about shipping, returns and exchanges.
Where can I buy neuroVIZR?
The device is available in our online store.
Is shipping free?
Yes, on orders of 150 € or more.
Can I return my order?
Yes, within 30 days of receiving it, as long as the product is unused and in its original packaging.
How can I cancel my order?
Get in touch straight after placing the order: info@luxsanat.com or +372 5342 4741.
neuroVIZR
Common questions about the device.
What is neuroVIZR?
neuroVIZR is a light and sound device built to stimulate the brain's natural neuroplasticity, ease tension, improve sleep and support focus.
How does neuroVIZR work?
The device uses specific light frequencies and purpose-made audio programmes that guide the brain towards frequencies where the neural network settles and the body relaxes deeply.
Is neuroVIZR safe to use?
Yes. It is a non-invasive wellbeing device tested for regular use and safe for both eyes and hearing. If you have epilepsy or photosensitivity, or you are pregnant, talk to your doctor before using it.
How long is one session?
An average session lasts 11 to 15 minutes.
What benefits can I expect?
After only a few sessions users have described less tension, better sleep, sharper focus and more creativity.
Do I need to know how to meditate?
No. The device guides the brain itself; no skill or effort is asked of you.
Is neuroVIZR suitable for children?
It is officially recommended for adults aged 18 and over. For younger users, only under parental responsibility and after medical advice.
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